Dashboard

Key metrics and performance indicators

Active Users:28

Session & User Metrics

Total Sessions

+10.1%

1,258

Total sessions in selected period

Avg. Session Duration

+30 sec

5 min

Average session duration

Avg. Response Time

-2 sec

10 sec

Average response time

Queries Per Session

+0.8

6.5

Average queries per session

Returning Users

+5%

850

Users with multiple sessions

New Users

-2%

408

First-time users this period

Daily Active Users (DAU)

+8%

250

Average daily users

Weekly Active Users (WAU)

+10%

1,500

Average weekly users

Monthly Active Users (MAU)

+7%

5,800

Average monthly users

Total Sessions (All Channels)

Number of sessions over time

Avg. Session Duration (All Channels)

Average session duration over time

Response Time

Average response time over time

Queries Per Session

Average queries per session over time

Platform Distribution

Web vs Mobile usage

Web: 55%

Mobile: 45%

Web users: 55% | Mobile users: 45%

Mobile usage trends vary by time period

Peak Chat Hours

Highest chatbot usage times

Peak usage observed between 12-1 PM