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Chatbot Performance
Key metrics about chatbot usage and effectiveness
Completion Rate
+3%
75%
Conversations completed without escalation
Fallback Rate
-1%
12%
Queries chatbot failed to understand
Survey Response Analysis
Insights from post-session user surveys
4.2of 5
Clarity of ResponsesUser feedback on clarity
4.2 / 584.0%
Overall Score
Comprehensive performance score across all metrics
4.1of 5
Score4.1 / 5
Percentage82.0%
Overall Satisfaction
User satisfaction metrics and ratings
4.1of 5
Total Responses1,691
Response Rating4.1 / 5
Rating Percentage82.0%
Positive1456
Negative234
Inbound Calls (Organic) sentiment analysis
Positive: 65%
Neutral: 25%
Negative: 10%
65% positive sentiment in organic interactions
Outbound Calls (Campaigns) sentiment analysis
Positive: 45%
Neutral: 35%
Negative: 20%
45% positive sentiment in campaign interactions
Resolution Rate
Resolution rate trend with time filters
Drop-off Points
User drop-off analysis by conversation flow
Overall conversation flow completion
Completion rate: 25%